Samsung recently launched a beta program for the One UI 2.0 signature shell based on the latest Android 10 operating system for users of the Galaxy S10 series smartphones in several regions. For many of them, the test version of the firmware led to a big problem.
In fact, users have lost access to information on the smartphone, because they can not unlock it. The device refuses to accept a password, PIN or pattern. The problem occurs after restarting the smartphone.
Those users who have installed the remote unlock function can use the Samsung Find My Mobile service to delete all biometric and other data to unlock the screen. But after that you will have to leave the smartphone defenseless – any password and the like will be rejected by the system as incorrect.
In addition, not everyone has activated the remote unlock function. For such users, the only solution is to return to the factory settings and then roll back to Android 9 Pie using the Samsung Smart Switch service, which will lead to the loss of all data on the device.
Whether a similar problem is observed in the beta version for Samsung Galaxy Note10 series smartphones is still unknown. Samsung representatives have not yet commented on the situation.